Thank you for shopping at One Trends Shop. We want to ensure your satisfaction with every purchase made on our website. Please read the following policy carefully to understand your options regarding refunds and returns.

Returns:

We accept returns of unused and undamaged products within one week of the delivery date. To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. Some items are non-returnable for hygiene reasons or if specified as non-returnable on the product page. You have to pay for the return shipping costs.

Initiating a Return:

To initiate a return, please contact our customer service team at contact us page with your order number and details of the item(s) you wish to return. Our team will provide you with instructions on how to return the product.

Return Shipping:

Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product). We recommend using a trackable shipping service and purchasing shipping insurance for valuable items, as we cannot guarantee that we will receive your returned item.

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer’s policies.

Exchanges:

If you need to exchange an item for a different size or color, please contact our customer service team. Exchanges are subject to product availability.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue by providing a replacement, a refund, or another suitable solution.

Non-Refundable Items:

Certain items are non-refundable, including gift cards, downloadable software products, and perishable goods.

Contact Information:

If you have any questions about our Refund and Return Policy, please contact us at [insert contact information].